Application deadline2. Feb
- Ad ID
- 901617
- Posted at
- 19. Dec '17, 18:36
Details
- Application deadline
- 2018-02-02
- Business / Employer name
- Brightermonday Tanzania
- Job categories
- Customer Service
- Job Role
- Management
- Position Type
- Full Time
- Organization Type
- Private Sector
Location
Other Arusha District Arusha
Description
Industry: Energy
Minimum Qualification: Bachelor
Minimum Experience: 4 years
Minimum Qualification: Bachelor
Minimum Experience: 4 years
Key responsibilities for the role:
- Attempting repossession of units with the support of field staff
- Collecting information about repossessions and defaulting clients and sharing reports with the team
- Designing and keeping track of operational improvements necessary for ensuring better repayments and customer satisfaction
- Achieving targets set for repossessions
- Establishing essential communication and reporting structure with field staff and head office
- Maintaining positive and constructive communication with clients irrespective of their payment status
The ideal candidate:
- Has a Bachelor's Degree in Finance, Community Development, Communication, Credit Risk Management or related fields
- Has at least 4 years' relevant work experience in a similar role
- Has excellent interpersonal skills.
- Is clear and straight to the point when communicating in both written and spoken English and Swahili
- Has clear thinking and problem solving ability
- Pays attention to detail
- Has excellent issue-tracking and resolution skills
- Is able to handle multiple tasks at the same time without errors and mistakes
A client seeks to hire a qualified candidate for the position of a Customer Loyalty Manager.
