A client wishes to invite candidates with competent skill to fill the vacant position of a Branch Manager Qualification Level:
Bachelor Experience Level: Mid level Experience Length:
3 years Job Description Summary The Branch Manager (BM) is responsible for growth and sustainability of His/her assigned Branch Office, including strategic direction, marketing, operations financial analysis and control, portfolio and staff planning, organizing resources, reporting, and controlling all operations. In accordance with corporate standards, the BM manages front and back office operations and administration. Serving as the line manager for all staffs at the Branch, including credit, Saving, Back office, administrative, and all others based at the Branch.
The BM ensures achieving portfolio outreach goals according to the strategic and operational plans and for Branch financial sustainability.
The BM is also responsible for human resources oversight, team building, and overall leadership along with selection. of key financial services personnel for the Branch in collaboration with the HR department and Regional Manager. The BM is responsible for marketing and community relations in the branch area of operation.
BMs are expected to take the initiative to suggest improvements to the organization's operations and methodology. Essential Duties ·
Guide and oversee the organizations product delivery to achieve the goals and objectives of the strategic and operational plans for the branch, including the achievement of Branch NOM, outreach goal (loan and savings portfolio, loan client and savers), PAR, etc. goals as measured on a monthly and ongoing basis. ·
Ensure quality product delivery through regular field visits, including the monitoring and evaluation of marketing/sales efforts, business analysis and client screening, loan disbursements, payment collection, and other aspects. Coach front office personnel on ways to improve all aspects of product delivery and customer satisfaction. Ensure high level of customer service to all clients, internal and external. ·
Maintain customer retention levels as set out in operating plan. ·
Provide leadership to all branch staff in the service of creating a team that is professional at all times and with a strong compliance environment including ensuring regular communication of all the organization policies. ·
Ensure performance of the Branch meets established standards. Carry out the requirements of the staff performance management system. ·
Establish performance plans with all staff under his/her line management, consistent with the operating plans and strategic plan. Conduct performance evaluations for line staff in accordance with established procedures. ·
Ensure Branch compliance with the organization Personnel Manual and related policies and procedures in the service of maintaining a transparent and equitable human resources environment and so that the Branch is known as an employer of choice in the region. · Ensure Branch compliance with all the organization policy manuals, and other policy guidance documentation as put in effect by the Management board and Monitor and control Branch expenses improving operational sustainability. ·
Develop annual targets and outreach plans for the Branch, and submit these to the Regional Manager for further review. ·
Manage the branch cash flow and liquidity planning through on time submission of disbursement projections and operational expense requirements. . ·
Assist in planning for new product release, market due diligence, expansion to new operational areas, and other expansion activities as assigned. ·
In accordance with the organization marketing plan, ensure ongoing promotion of financial services in the assigned operating area. Recommend .new/ improved marketing mechanisms as appropriate to the region. ·
Promote positive linkages and communication between the branch, surrounding community as well as head office.
Qualifications ·
A University Degree preferably in Commerce and Management (B. Com), Business · Administration (BBA) or Banking. MBA is an added advantage.
· At least 3 years work experience in a recognized Microfinance Institution or Commercial ·
Bank Ability to manage and motivate staff. A sound knowledge of Microfinance, principles and practices of banking.
This job was copied from BrighterMonday
